FAQ| FAQ |
|
The look and feel of the family login has changed. Why?
Question: The look and feel of the family login has changed. Why? Due to the overwhelming popularity and response to our (Wordwares) web-email module, we have seen the number of families receiving emails from the web-email system increase dramatically. We have found it necessary to make improvements to the performance, reliability and security of our web-server, in order to be able to assure delivery of all those additional emails in a timely manner. Part of this effort is a change in the security system for family log-ins so that in the near future families will be able to use usernames and complex passwords, in place of account numbers and PINs. Back to top Question: How do I set up a link on our schools website for parents to use to connect to the LCS Family Login area to access their family information? Your school web administrator can create a link on your website that points to the following URL: http://family.wordwareinc.com. Back to top Question: What changes are needed to the links to the family login area on our school website, beginning March 1, 2010? Your school web-administrator should make a change to the link which parents can follow from your school website to the LCS Family Login area. To make the change, edit the current link (which may or may not contain a custom identifier for your district), and delete the entire URL link. Paste in the following URL: http://family.wordwareinc.com and save the link. Note that the www designation is being removed as well as any custom identifiers. Back to top Question: How should my Desktop Shortcut be configured to take me to the Wordware Inc. website homepage, beginning March 1, 2010? To modify an existing shortcut, right-click on the icon and go to Properties. Delete the information in the URL field. Copy and paste in the following URL: http://wordwareinc.com into the URL field . Click OK to save it. Back to top Question: How should my Desktop Shortcut be configured to take me to the Wordware Inc. family login screen, beginning March 1, 2010? To modify an existing shortcut, right-click on the icon and go to Properties. Delete the URL. Copy and paste in the following URL: http://family.wordwareinc.com . Click OK to save it. Back to top Question: How should my Internet Browser Favorites that connect me to the Wordware Inc. website be configured, beginning March 1, 2010? For a favorite that connects to the homepage, click on the favorite to highlight it, right-click, and go to Properties. Delete the URL. Copy and paste in the following URL: http://wordwareinc.com . Click Apply and OK to save it. For a favorite that connects to the Wordware Family Login area, click on the favorite to highlight it, right-click and go to Properties. Delete the URL.. Copy and paste in the following URL: http://family.wordwareinc.com . Click Apply and OK to save it. Back to top Question: What should be done if an email failure occurs, when attempting to send out emails to families? There are two separate systems used to send out emails to district families. As of March 2, 2010, Wordware Inc. will be sending your web-email low-balance notifications from a new server, utilizing a service called Streamsend. This technology assures that thousands of emails can go out in a timely manner without being labeled as spam. Daytime emails typically are sent individually by the central operator, using features in the Family Master or Statements area. These emails go out through the district email server, and rely on a correct setup of your server’s requirements. If you experience delivery issues from either system, please send an email to us, including if possible, the original bounced back email as an attachment, to This e-mail address is being protected from spambots. You need JavaScript enabled to view it . This will allow us to extract original header information and speed troubleshooting. Back to top Question: What is the new IP address for Wordware Inc. since the website update of March 1, 2010? The IP address for our new server is 216.17.87.180. You may need this for any firewall/spam filter issues that arise. Back to top Question: What is the cost of the Lunch Cashier System? Answer: This varies by the number of buildings, Point of Sale stations, and the capabilities you are looking for the system to perform. Please contact us for a custom proposal that reflects your needs. You will find our pricing very competitive with a special promotion for schools under 500 enrollment. Back to top Question: What are the Hardware Specs required to run the Lunch Cashier System? Answer: The Lunch Cashier System requires: Minimum - Pentium III, 800 MHZ, 256 MB RAM, CD ROM, 100 MB Free Space on HD Internet Access – required for Web-Email module Pentium IV for Finger Reader Scanners Back to top Question: How long does it take to get going? Answer: We recommend that you plan on allowing 6 weeks from the day we receive your PO until you plan to use the system in your cafeterias. Back to top Question: How does your technical support work? Answer: Wordware is very proud of our technical support services. We offer a toll-free 800 technical support/customer service number to our customers, answered by a friendly live voice, and in most cases a technical support specialist available to answer your question immediately. In addition, we offer email support services via our website, wordwareinc.com. Back to top Question: Does the Lunch Cashier System tie in with our Student Information System? Answer: It can. Our Data Bridge module, can provide you the capability of bringing data from your SIS into LCS. Back to top Question: Are you SIF (Schools Interoperability Framework) certified?
Answer: Yes, Wordware, Inc. is officially SIF Certified. Back to top Question: Do you have software that allows parents to check on their lunch balances? Answer: Yes. Our Web-Email module provides this feature. Schools can insert a link that allows parents to go and check their account – many schools have that link as part of their district website. The Web-Email module also gives the operator the option to send out Low Balance Statements via email. Back to top Question: Do you provide training? Answer: Yes. Whether Wordware training staff comes on-site or the training is held through a combination of phone and the Internet, Wordware staff is here to help at every step of the way. Back to top Question: Does your software include Free & Reduced Processing? Answer: Yes. Our software includes integrated F & R form processing which increases Federal funding. Verification is easy and complete using our step by step functions. Back to top Question: Does your software have a way for parents to pay online? Answer: Yes. Wordware contains an Account funding module. The software allows schools to reduce costs by not having to chase down bad checks and provides parents with the ability to add money to their childs lunch account any time or place. Back to top Question: Do you have any schools in my area using your software? Answer: Our sales department would be glad to connect you with users in your area. If no school is conveniently located, a real time demonstration can be scheduled over the internet. Back to top Question: How much do updates cost? Answer: Wordware provides you with the latest and greatest enhancements included in the support for our customer, at no additional charge. Back to top Question: I want to log into my Web-Email on-line family account but I dont have my Family ID or Password. Where do I get this information from? Answer: Contact your school. They will have that information for you. Back to top Question: What happens during on-site training? Answer: Experience has shown that on-site trained schools spend significantly less time on starting up labor time. On-site training is designed for an unlimited number of personnel to attend, but groups of four or fewer trainee’s work best. The training personnel can assist with hardware and software installation. Training includes an initial meeting with administrators/decision makers to establish policies and procedures as needed, followed by working with your districts technical IT to install the software on the network, (if this applies) and installing all software on the computers. Training of the Central Operator, installing the point-of-sale devices, and Serving Line Operators completes the training. Back to top Question: My equipment doesn’t work, what do I do? Answer: Check with your schools IT. Call Wordware’s support team. If it is established that your equipment requires repair or replacement, Wordware can provide loaner equipment. The customer is charged for shipping and handling. A loaner program is included with the purchase of all point-of-sale devices. This program is provided to ensure that schools only experience the minimum of disruption. Back to top Question: I recently upgraded to a Windows 7 Operating System. My program, which is on the server, has started running VERY slowly. Is there anything that I can do? Answer: Make certain that all the most recent updates are installed on the operating system. Next, turn OFF Remote Differential Compression. (located under Control Panel- Programs-Turn Windows features on or off- uncheck the Remote Differential Compression). Restart the computer and you should see an improved performance. |
